What Information We Hold and Why
When you register an account, we collect your name, email address, phone number, and the payment method you choose — whether that is bKash, Nagad, or Rocket. Each time you initiate a deposit or withdrawal, our payment processor logs the transaction reference, wallet number, and timestamp
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so we can verify the transfer and resolve any disputes. We also collect device identifiers, IP address, and session data to keep your account secure and detect unusual login activity. If you contact support, the conversation record is stored against your account for follow-up purposes. We
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do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those providers need to complete your transaction. Retention periods vary by data type: transaction records are kept for the period required under
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applicable financial regulations, while session logs are cleared on a rolling basis. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions in which the service operates.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.